Refund and Returns Policy
Last updated: 4 September 2026
Ink Pulse Print wants every order to arrive as described and in good condition. This policy explains how we handle faulty, damaged, incorrect and change-of-mind returns. Nothing in this policy excludes or limits rights that cannot lawfully be excluded, including rights under the Australian Consumer Law for Australian customers.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, materially different from its description, or you receive the wrong item, contact us as soon as reasonably possible at admin@inkpulseprint.com. Please include your order number and, where practical, clear photos showing the issue and the packaging.
Where a product does not meet an applicable consumer guarantee, the remedy available may include a repair, replacement, refund or other remedy depending on the nature and seriousness of the problem. Australian Consumer Law rights are not limited to 30 days.
Australian Consumer Law
For customers covered by the Australian Consumer Law, our goods come with consumer guarantees that cannot be excluded. If a product has a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we may be entitled to provide a repair or other appropriate remedy first.
Proof of purchase may be required. A faulty product does not need to be returned in its original packaging for Australian Consumer Law rights to apply.
Return postage for faulty products
Contact us before returning a product so we can provide the appropriate return instructions. If a product is confirmed to have a problem covered by the Australian Consumer Law, reasonable return costs you have paid will be reimbursed where required by law. Please keep postage or transport receipts.
Change-of-mind returns
We are not required to provide a refund or replacement simply because you changed your mind, selected the wrong size, found the item cheaper elsewhere, or no longer want the product. Any voluntary change-of-mind return we agree to is separate from your legal rights for faulty or incorrectly supplied products.
Made-to-order and custom-printed products
Many Ink Pulse Print products are produced to order. Custom or personalised products that have been produced correctly according to the approved artwork, design and order details are generally not eligible for a voluntary change-of-mind return. This does not affect any rights you may have if the product is faulty, damaged, incorrect or otherwise fails to meet an applicable consumer guarantee.
How refunds are processed
Where a refund is approved, it will generally be issued to the original payment method. Processing time after the refund is issued can vary depending on your bank or payment provider.
Orders damaged in transit
If an order arrives damaged in transit, contact us promptly with your order details and photographs of the item and packaging. We will assess the issue and arrange an appropriate remedy where required. Please do not discard the packaging until the matter has been reviewed.
Contact us
Email: admin@inkpulseprint.com
Website: inkpulseprint.com